Frequently Asked Questions & Contact

Livestreams and Replays

I bought a ticket to a livestream. How do I know my purchase has gone through?

I bought a ticket to a livestream – how do I watch?

When will I be sent the link to join an event?

I am going to miss a livestream event – can I watch a replay?

I am in a different time zone to the UK – can I watch a replay?

I have missed a livestream event – can I watch a replay?

Can I watch a replay for an event that I did not buy a ticket for?

I have missed a Course or Masterclass – is there a replay?

Do I need to download software to watch a livestream?

Books

Do you ship books outside of the UK?

When will I receive my book?

How To Plus

What is included in a How To Plus subscription?

Can I give a gift of a How To Plus subscription?

Do you provide corporate subscriptions or bulk offers?

I am a subscriber. How do I reset my password?

I am a subscriber. I’m having trouble signing in.

I am a subscriber. Can I update my email address or other personal information?

I am a subscriber. How do I manage my subscription?

I am a subscriber. Can I update my credit card?

What are the Terms and Conditions?

Gifts

Do you offer digital gift cards?

Do you offer the gift of a How To Plus subscription?

Can I choose when a gift card is sent and personalise the message?

Can I bulk-buy gift cards for my staff, team, or clients?

Can you design a bespoke gift card with my organisation logo?

How do I redeem my gift card?

How many times can I redeem a gift card?

For Businesses, Brands and Other Organisations

Can I buy event tickets and video library access for my staff?

Does How To Academy offer bespoke training in professional skills?

Can I hire How To Academy to curate events for my organisation?

Can I sponsor a How To Academy event?

Other Questions

Can I propose a speaker to appear at How To Academy?

My question is not answered here – who can I contact?

Contact

If you would like an answer to any other questions not featured in the FAQS – please email us here.

 

Please note we aim to answer all emails with in 24 hours – usually sooner.